Hi Bjørn,

You should be using the Consolidated Billing Batch, not Customer Orders Billing generally to do the consolidated billing.  This is not a direct answer to  your question however.

What are settings in the customer center for financials:

Perhaps try the option consolidate across service…

Also, to avoid invoicing those customers with the normal batch, you could set up a customer group and perhaps exclude that from the invoicing run.

 That way, they would not be picked up initially as they are filtered. 

Thanks, Phil. 

Yes - I realize that we need to use the Consolidated Billing Batch. But with thousands of orders being invoiced every week, we need some kind of fool proof plan (if possible) to avoid invoicing orders that need to be consolidated by accident

Hi Bjørn,

If you only bill from the Consolidated Billing Batch and use the Company Group ID as a filter, it will not pick up that Company Group ID for billing.  See example below where I chose Company Group ID <> B2C so any customers who do not have that will not be billed by this specific execution.

Unfortunately, such an option is not available in the Customer Orders Billing Batch.

Another possibility is to define those customers on a different Node and than specify the node you are billing or excluding that node from the Customer Orders Billing Batch:

Other than these two options, I believe you are looking at a customization to perhaps set up a ‘billing list’ separate from Company Group or adding Company Group to the Customer Orders Billing Batch.

Thanks, Phil. I’ll bring this back to the team