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Hi, 

A service order SV1, with a serial n° filled in the header, is resolved. An new service order SV2 is created to uninstall this serial n°. But when the user wants to validate the “uninstall” line in the SV2, Alliance does not authorised this and send a blocking message to inform him  that there is an order 'SV1' opened for this installed item and hence it cannot be uninstalled.

We have this message even if the SV1 is in audit or is awaiting invoicing. 

So if our customer wants to invoice/put in history the SV only at the end of the month, he can’t uninstall the item before this date in an other SV.

And for customers that don’t use Alliance for Invoicing and want to put in history their SV only 3 or 4 months after resolution, it is the same problem.

Do you know a way to avoid this ?  (and our customer doesn’t want to erase the serial n° field in the SV1, what could be a solution). 

Thanks by advance

Hi,

 This working as designed.

Until the order is invoiced, you are still able to unresolve or do other logistics actions on the object of service.

 Even return it to stock by uninstalling it from the order if you unresolve the order.

The warning is to prevent the customer to perform additional actions on the item from another order while it can still be managed by the first order

 

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