Add Custom Logo

Hi,

We had a question several months back where it was asked whether it was possible to change colors or logos to differentiate between environments.

The answer then was this was not an option in the browser agnostic Web Emoloyee Portal.  I don’t believe this has changed since that time  

Hi Lloyd,

The option in miscellaneous I was only for the Astea Browser.  While that will work for the screenshot above, most users once upgrading to v15.3 or higher will not be using the Astea Browser but good call for the specific question. 

Thanks that’s the place we were looking for. We’re not upto 15.3 yet.

Hello, in version 15.3, I was able to add and replace the logo. Since we are in 15.4.3, we can no longer add or replace the logo. :-(

Hi @HERNANDEZ-MCI,

To clarify:

Using the Astea Browser - you can change the logo in Miscellaneous I

Using the Web Employee Portal (browser agnostic, meaning Chrome, MS Edge), you cannot change the logo for the client ui.

In v15.3, it was the beginning of removing modules for general usage that had been migrated to the Web Employee Portal.  Meaning, for example, the Service Order module for normal users was only available in the Web Employee Portal, not the Astea Browser.

Note, I said normal users as those who are defined as Customizers would be able to access all modules in the Astea Browser.  The reason for this access is the Customizer user need to access the modules to make changes and Customizer is not available in the Web Employee Portal until v15.4.4.  (SU4).

Hi Phil

Yes I tried being Customizer (in web with chrome edge browser and in installed client application).
The file selection window no longer appears although it appeared in v15.3 !

I haven't had time to find out where the problem is.
In the meantime, I've worked around the problem with this:

Add your logo (with a type = Image)

Type = « Image »

Save and Save

Close SA

Open MSSM (or another database manager)

Run this SQL in order to retrieve the ap_attachment_id of the newly added logo file

Select all columns to make sure it's the right record and in the “Where …like”  condition replace the file name with the file name inserted in the attachment.

where ap_file_name like '%Your_File_Name_Here%'

SELECT *

  FROM [dbo].[ap_attachments]

      where ap_file_name like '%LogoMCI%' AND ap_table_key ='app_setup_miscellaneous' and ap_table_name ='Application_Setup'

In the results, copy the ap_attachment_id

Run this SQL to modify the values ​​of columns [ap_table_key] and [ap_table_name] using the ap_attachment_id retrieved previously.

UPDATE [dbo].[ap_attachments]

   SET

      [ap_table_key] = 'organization_setup_logo'

      ,[ap_table_name] = 'general_codes'

 WHERE ap_attachment_id=13089346

GO

Open SA and see that the logo is present 😊