HI we have encountered this morning on customer site an issue with the pushservice which was in “red” below a copy screen (it is in now “green” as we have solved the issue)
could you tell me how we can monitor this issue ? i have seen that we have in V15.4 an asteaalliance150_serverstatus website but i haven’t found any documentation about this website and the system ask me for a login /password
thanks for your feedback
Christophe
Best answer by Phil Seifert
Hi Christophe,
I discussed this further with R&D and they confirmed there are no utilities/tools to monitor the status of the DC supplied with the application for monitoring.
As noted above, the ServerStatus website does not cover the Dispatch Console.
+24Hi Christophe,
I reproduced the same results as you for the website asking for a login and also did not find any documentation available.
Given this, I have inquired with R&D now about the ServerStatus website regarding both the login and documentation.
For automated monitoring, I am not sure this will help. I knew we used an external tool for some of our hosted customers which allowed configured macros for a set of instruction for actions to perform and results evaluated. I don’t recall if they also checked the validity of the connection status between the DC and the client who logged in or not. I will check if this was possible as a solution for your monitoring question.
+24Hi Christophe,
The password is contained as a hashed value in the serverstatus web.config. You should be able to decrypt this for the user that is defined there as well using a decryption tool per the type of encryption defined in the file.
Once able to log in, you will have options for two views:
Idle
and Online
However, I don’t think this will assist you with the Dispatch Console as that is not using any of these services.
+24Hi Christophe,
I discussed this further with R&D and they confirmed there are no utilities/tools to monitor the status of the DC supplied with the application for monitoring.
As noted above, the ServerStatus website does not cover the Dispatch Console.
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