We recently had an issue reported in a customers UAT environment where the users were logging into the Mobile Edge application via a customized mobile URL (created via the Mobile Customizer application) and they were getting a white screen on Android devices, iOS devices and on Google Chrome. Adding to the mystery was the fact that we were unable to recreate the issue on their PROD environment which had the same mobile build and customization installed...
We build the mobile customization map information (i.e. whether it’s using Baidu Maps or Google Maps along with the associated key information) dynamically and that setting is pulled from the GIS entry associated with the profile in the Configuration Editor. To fix it we had to launch the Configuration Editor on this environment, click on the Profile and then scroll down and ENABLE the GIS section below (this explains why we couldn’t replicate the issue in PROD because that environment already had GIS configured). Hit the save button and do an IISRESET afterwards. Then log back into the mobile customizer application and save/publish the customization again. Then users were able log in again in on the customized mobile URL:
