A customer are currently using SSO with Multi-Factor Authentication, and when IFS Support needs to assist with debugging in their environment, dedicated accounts must be created. This process is taking significant time, causing delays and frustration. The project is now in a critical phase, and any delays in addressing support cases could jeopardize the planned Go Live.

Could you please advise how Unified Support typically handles this situation with other SSO customers, and if there are alternative secure approaches we can propose?