In 2024, IFS Unified Support introduced the Hypercare programme—a dedicated initiative to provide customers with extra support during their project go-live.
Why Notify IFS About Your Projects?
IFS is committed to ensuring customer project success. The Hypercare programme offers a structured support framework to help IFS Application customers navigate go-live smoothly. By proactively identifying potential risks and offering expert guidance, we aim to safeguard business continuity and deliver a seamless transition to live operations.
The earlier you inform us, the better we can align the right resources to support your go-live timeline.
What We Ask of You
You play a key role in helping customers deliver successful projects. If you have a partner relationship in the Service Centre, you can view and update customer projects directly—please help us keep this information current.
If you don’t yet have a partner relationship, we recommend setting one up. Customers can enable this via self-service.
Note: If you’re aware of a customer project that has already gone live but isn’t reflected in the Service Centre Projects, please add it. Be sure to set the Go-live date and change the status to LIVE.
Q: Where can I enter my project status?
A: In the Service Centre under My Company -> Projects. Follow this KBA - KB0071665
Q: What if my go-live date changes?
A: No problem. Simply update the project in the Service Centre. If your Hypercare has already started or is about to start, please also notify us at guideme@ifs.com.
Q: How long is the Hypercare period?
A: In general, the period runs for four weeks: two weeks prior to and two weeks after your go-live. However, we will ensure your go-live is completed successfully before closing Hypercare.
Q: What are the project team responsibilities?
A: To maximize the benefits of Unified Support Hypercare, customers are encouraged to provide accurate and timely information about their go-live plans and to collaborate with IFS support specialists to address any pre-go-live preparations and post-go-live issues.
Q: What is involved in the going Live Checks?
A: The going live check comprises of two key parts.
- A technical check delivered by a support case
- A meeting to discuss gotchas for customers going live