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Share pool issue after installation/Config

  • February 19, 2024
  • 1 reply
  • 64 views

Pebano
Sidekick (Partner)
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  • Sidekick (Partner)
  • 9 replies

Hi! 

We have experienced problems with the Share pool getting full. The common dominatiore seems to be that this has happened short time after installation. (3 times). This results in tens of thousans of queries stakking up in share pool memory until full ending up with users cant log on.

The two last time we experienced this was in the middle of the night with very limited users (if any) in the system. We are wondering if the installation it self or the configuration of screens after installation could cause this issue. We applied IFS Cloud 23R1SU9 this weeked, but experioence the same with SU 6.

IFS Web Version: 23.1.9.20240103170013.0
Date: 2024-02-19T06:03:52.994Z

---------------------------------------------------------------------------

<none>/<none> (server error)
Database error occurred. Contact administrator.
Error details: [{"code":4031,"message":"ORA-04031: unable to allocate 1088 bytes of shared memory (\"shared pool\",\"STANDARD\",\"PLDIA^f89a57fe\",\"PAR.C:parapt:Page\")"}]

 

1 reply

Rusiiiru
Sidekick (Partner)
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  • Sidekick (Partner)
  • 53 replies
  • May 5, 2025

Hi ​@Pebano 

 

This issue usually occurs when the IFS database is prepared without using the IFS-provided template file. Restarting the Database will resolve the issue.

 

Best Regards,

Rusiru


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