Hi community, We have a problem with service notes created from MWO, which was reported by the customer:If I add a new service note from the cloud, it’s synced down to mobile If I add a new service note from the mobile, it’s not synced back to the cloud. In fact, the status of the work task is stuck on “work started” and I can’t get anything synced to cloud.This is what we can read from the failed transactions: I dont know if it helps, but we noticed that when you are adding a service note from the cloud, MWO is not retrieving correctly if the service note is external/internal.Only if you click on the toggle bar, it retrieves the correct internal/external type for that note type. After toggling Can you please provide any help?Thank you, Andrea

Question

Service Notes - MWO

10 months ago
April 30, 2024
5 replies
59 views

A

+2

acarrer
Do Gooder (Partner)
4 replies

Hi community,

We have a problem with service notes created from MWO, which was reported by the customer:

If I add a new service note from the cloud, it’s synced down to mobile
If I add a new service note from the mobile, it’s not synced back to the cloud. In fact, the status of the work task is stuck on “work started” and I can’t get anything synced to cloud.

This is what we can read from the failed transactions:

I dont know if it helps, but we noticed that when you are adding a service note from the cloud, MWO is not retrieving correctly if the service note is external/internal.

Only if you click on the toggle bar, it retrieves the correct internal/external type for that note type.

After toggling

Can you please provide any help?

Thank you,

Andrea