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Question

Aurena bookmarks disappear

  • June 2, 2021
  • 4 replies
  • 221 views

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Hello, I have a problem that for some users bookmarks that are set for their profile disappear. This happens usually when user has its own bookmarks - only his bookmarks remain. When we reset his profile to restore default bookmarks, his bookmarks disappear. 

Has anyone had such a problem? How can we prevent bookmarks from disappearing? Is there any other way to restore them than resetting the profile?

Best regards

Adam

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4 replies

Imal Thiunuwan
Superhero (Employee)
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  • Superhero (Employee)
  • June 2, 2021

Hello @adam.grzymislawski ,

Have you checked the following post?

Cheers!


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Thank you! Yes, indeed, it addresses my second question - this is the way to restore disappering bookmarks.

But it does not address my first question - how can we prevent bookmarks from disappearing?


Imal Thiunuwan
Superhero (Employee)
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  • Superhero (Employee)
  • June 2, 2021

Hello @adam.grzymislawski ,

Could you please let us know the UPD level of your environment? There is a fix available in UPD9 “Bookmark to overview doesn't return data to the filters setup

Cheers!

 


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Hello @Imal Thiunuwan , this is UPD11

Cheers!