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All pdf report Error

  • August 7, 2025
  • 4 replies
  • 93 views
D
Do Gooder (Customer)
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  • d.sarac
  • Do Gooder (Customer)
  • 7 replies

We have a problem at IFS Cloud 24.2.4. At unpredictable times, the system stops generating any PDF reports, and we are forced to restart the system. Actions like clearing the report queue or deleting the report node do not help. The error message is provided below. Is there any improvement we can implement or any memory increase or monitoring steps we should consider? We currently have 2 nodes in the reporting cluster.

The report might contain errors or the nodes might not be able to handle the reports which were concurrently executing with the available resources.

Regards.

Best answer by NickPorter

Unfortunately I don’t have the details any more (it was at a prior business) but it was scripted at the OS level to perform a stop then a start of the pod using command line, and this was then scheduled to run using the OS scheduler. 

Someone else here could probably provide you with a specific example if needed, but it was pretty basic to do.

Nick

4 replies

NickPorter
Superhero (Customer)
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  • NickPorter
  • Superhero (Customer)
  • 375 replies
  • August 7, 2025

We had a similar problem in the past with 22r2, and despite changing a lot of the parameters in the pod configuration they kept needing to be restarted.  In the end the best fix for us was to set up regular restarts of the printing pods overnight to help prevent them failing during work hours. 

There were apparent fixes (see my old thread on this for reference Reporting pods need to be restarted regularly? Anyone else? | IFS Community ) but we never applied the later versions that would supposedly fix it.  Maybe you’re seeing the same thing.

HTH,

Nick

D
Do Gooder (Customer)
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  • d.sarac
  • Author
  • Do Gooder (Customer)
  • 7 replies
  • August 7, 2025

Thank you for reply,

How can we restart a pod during the night hours? Should we use a background job or is there another method?

Deniz

NickPorter
Superhero (Customer)
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  • NickPorter
  • Superhero (Customer)
  • 375 replies
  • Answer
  • August 7, 2025

Unfortunately I don’t have the details any more (it was at a prior business) but it was scripted at the OS level to perform a stop then a start of the pod using command line, and this was then scheduled to run using the OS scheduler. 

Someone else here could probably provide you with a specific example if needed, but it was pretty basic to do.

Nick

D
Do Gooder (Customer)
Forum|alt.badge.img+3
  • d.sarac
  • Author
  • Do Gooder (Customer)
  • 7 replies
  • August 7, 2025

Thank you for reply,

I understood the process. And we can try that. 

Just i wanna know can we do at develepor level with pl/sql.  

 

Have a nice day Nick,

Deniz


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