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Overriding Connector instance (mail) on Report Rule

  • September 13, 2024
  • 3 replies
  • 111 views

GISANCAR
Sidekick (Customer)
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Does anyone have experience in overriding the connector instance (mail) on report rules?

On the report rule, Route to Connect, I can’t get this to work.

If there is a mail sender that is marked as ‘default instance’ it will be used when sending the mail. If there is no default mail sender, IFS will select the first mail sender in alphanumerical order. Which means that if you create a mail sender with name ‘AAA’ it will be used before ‘BBB’.

On an event action, of type E-mail, it is possible to override the Mail sender.

Is this a bug or am I missing something?

In  my testing I have created a very simple report rule, that will trigger each time a specific report is printed - and mail it to me. Not a real world scenario but a simplified example that is easy to test.

 

If I select action ‘Send Email’ I can’t override the mail sender at all, seems to only be available on ‘Route to connect’.

 

Best answer by GISANCAR

Reported to R&D and it was a bug and will be fixed in 24R2

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3 replies

GISANCAR
Sidekick (Customer)
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  • Author
  • Sidekick (Customer)
  • 28 replies
  • Answer
  • January 13, 2025

Reported to R&D and it was a bug and will be fixed in 24R2


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  • Superhero (Partner)
  • 400 replies
  • January 14, 2025

Hi ​@GISANCAR 

 

Two years ago I reported closely related problem with procedure API(Command_SYS.Mail) but unfortunately solution hasn’t been provided. May I know the planned update version?


GISANCAR
Sidekick (Customer)
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  • Author
  • Sidekick (Customer)
  • 28 replies
  • January 14, 2025

The only information I received on my support ticket is that R&D states that it is fixed from 24r2 and onwards. Don’t know which service update it is on respective release. It did not work on 24.1.4.


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