A few users are getting this error, when trying to view attachments in Apps 10
the attachment shows that it’s there, but they cannot view it.
“ slow network mode click here to view attachments”
Solved
slow network mode related to attached pdf file
Best answer by Charith Epitawatta
Hi
The users probably have slow network optimization enabled in IEE. Please ask the users to try below steps.
- Login to IEE and press ’Alt’ key. This will show the IEE menu bar at the top.
- In the menu bar, go to Tools->Options
- Go to 'Server' tab
- Uncheck 'Optimize for Slow Network' check box and press OK.
See if the issue persists after performing above steps.
Hope this helps!
+31Hi
The users probably have slow network optimization enabled in IEE. Please ask the users to try below steps.
- Login to IEE and press ’Alt’ key. This will show the IEE menu bar at the top.
- In the menu bar, go to Tools->Options
- Go to 'Server' tab
- Uncheck 'Optimize for Slow Network' check box and press OK.
See if the issue persists after performing above steps.
Hope this helps!
+31Hi
1. Please see whether following Permission Sets are granted to the users:
- DOCUMENT_ATTACHMENT - Grants permission to use the Document Attachment Pane in IFS Enterprise Explorer
- DOCUMENT_ATTACHMENT_VIEWER - Grants read-only permission to use the Document Attachment Pane in IFS Enterprise Explorer
If not, grant them.
2. Go to Refresh Server Cache window in IEE and do a Security and Object Connection cache refresh.
3. Ask the users to restart the application and see if the issue persists.
Please perform steps 2 and 3 regardless of the result of step 1.
Hope this helps!
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