As you have suspected, this error indicates that there was a problem where the IFS Print Agent could not communicate with the physical printer that it is configured for.
Check that the printer is turned on and verify that you can print directly to the printer from the Print Agent host machine. You should login to the machine as the Operating System user that is running the Print Agent service when doing this. You can check the Operating System user the Print Agent service is running as from Windows Services(RMB → go to properties and check ‘Log On’ tab).
Check whether relevant printer and the drivers for the printer are installed on the Print Agent host machine.
Verify that you do not have multiple Print Agents that are configured to use the same IFS Logical Printer. Same Logical Printer should not exist in 2 Print Agents.
Verify that there are no intermittent networking issues or networking glitches. This error could occur if there is a short break in the network connection between the IFS Print Agent and target physical printer.
As you have suspected, this error indicates that there was a problem where the IFS Print Agent could not communicate with the physical printer that it is configured for.
Check that the printer is turned on and verify that you can print directly to the printer from the Print Agent host machine. You should login to the machine as the Operating System user that is running the Print Agent service when doing this. You can check the Operating System user the Print Agent service is running as from Windows Services(RMB → go to properties and check ‘Log On’ tab).
Check whether relevant printer and the drivers for the printer are installed on the Print Agent host machine.
Verify that you do not have multiple Print Agents that are configured to use the same IFS Logical Printer. Same Logical Printer should not exist in 2 Print Agents.
Verify that there are no intermittent networking issues or networking glitches. This error could occur if there is a short break in the network connection between the IFS Print Agent and target physical printer.
For some printers, the drivers will be picked automatically, but if you get an issue like this, printer drivers need to be installed on the Print Agent host.
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