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TAS - Touch Apps Update error message: The directory name is invalid.

R
Superhero (Partner)
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Installed Delivery 10 for IFS Applications 10 (update 8).

 

However, when trying to upgrade the TAS - Touch Apps Server I am getting the following:


-------------------------------------------------------
Installing / Updating Database
-------------------------------------------------------
Upgrading database.
Upgrade complete.
Getting Deploy User Name.
Getting Runtime User Name.
Granting Access to user 'TASRUNTIME'.
Creating Synonyms for 'IFSTAS' tables.
Updating Service Order
Updating Service Instance aaa.abcd.com.
Found Existing Transaction Order.
-------------------------------------------------------
Installing Web Application
-------------------------------------------------------
Upgrading from version: '10.6.211.0', to version: '10.8.238.0'.
Stopping IIS Site: 'IFS Touch Apps Server'.
Site: 'IFS Touch Apps Server' Stopped.
Stopping IIS Application Pool: 'IFS Touch Apps Server'.
Application Pool: 'IFS Touch Apps Server' Stopped.
Deploying as https://aaa.abcd.com:8443
Installing version: '10.8.238.0'.
The directory name is invalid.

 

Please advise.

Best answer by RutJWhalen

@tobese Thank you for your reply, however, we are now back up an running.

 

The problem was due to the fact instead of taking a ZIP archive backup of the IFSTAS folder I renamed it and then recreated the folder, copying in the new OnPremise folder from the update.

 

To resolve:

  1. Removed the IFSTAS folder I created
  2. Renamed IFSTAS_old to IFSTAS
  3. I tried running the install to check that it was still working and received the same error
  4. Therefore copied the copy of the web.config file that I took before initially starting the update back into C:\inetpub\IFS Touch Apps Server
  5. Stopped TAS in IIS
  6. Ran the install and it ran through successfully.
  7. Stopped TAS in IIS again
  8. Took a Zip archive of IFSTAS folder
  9. Unzipped IFS_TouchAppsServer_Installer to C:\IFS\IFSTAS
  10. Ran the installer IFSTouchAppsServerInstaller located in C:\IFS\IFSTAS\OnPremise\Installation
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tobese
Hero (Employee)
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  • tobese
  • Hero (Employee)
  • June 11, 2020

Hi

Take a look in the installation directory:

C:\inetpub\IFS Touch Apps Server

Did any files get updated?

Check the installation log (in the installer dir), does it contain anything more?

Regards

Tommy

Cheers /Tommy
R
Superhero (Partner)
Forum|alt.badge.img+18
  • RutJWhalen
  • Superhero (Partner)
  • June 11, 2020

@tobese Thank you for your reply, however, we are now back up an running.

 

The problem was due to the fact instead of taking a ZIP archive backup of the IFSTAS folder I renamed it and then recreated the folder, copying in the new OnPremise folder from the update.

 

To resolve:

  1. Removed the IFSTAS folder I created
  2. Renamed IFSTAS_old to IFSTAS
  3. I tried running the install to check that it was still working and received the same error
  4. Therefore copied the copy of the web.config file that I took before initially starting the update back into C:\inetpub\IFS Touch Apps Server
  5. Stopped TAS in IIS
  6. Ran the install and it ran through successfully.
  7. Stopped TAS in IIS again
  8. Took a Zip archive of IFSTAS folder
  9. Unzipped IFS_TouchAppsServer_Installer to C:\IFS\IFSTAS
  10. Ran the installer IFSTouchAppsServerInstaller located in C:\IFS\IFSTAS\OnPremise\Installation
tobese
1 person likes this
  • tobese
    tobese
tobese
Hero (Employee)
Forum|alt.badge.img+7
  • tobese
  • Hero (Employee)
  • June 11, 2020

Great that you solved it!

A suggestion for a simplified process:

  1. Pack the current installation
  2. Run the installer
  3. If successful, all done, otherwise you can delete and restore with the packed original.

Regards

Tommy

Cheers /Tommy

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