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Please explain the usage of system parameter SHOW_HANDOVER_WO.
+18System parameter SHOW_HANDOVER_WO is used in Call center configuration. What is the usage of this parameter ?
Best answer by Thilini Kumarasinghe
When using automatic handover (i.e. when a task has been predefined in basic data as a handover to Work Order), this parameter controls the behaviour of the handover dialog.
If the value is TRUE – The Handover Work Order dialog box is shown.
If the value is FALSE – Service Request will be created automatically without launching this dialog box.
This system parameter makes it possible to create a work order from Call Center with a minimum effort..
View originalIf the value is TRUE – The Handover Work Order dialog box is shown.
If the value is FALSE – Service Request will be created automatically without launching this dialog box.
This system parameter makes it possible to create a work order from Call Center with a minimum effort..
+21When using automatic handover (i.e. when a task has been predefined in basic data as a handover to Work Order), this parameter controls the behaviour of the handover dialog.
If the value is TRUE – The Handover Work Order dialog box is shown.
If the value is FALSE – Service Request will be created automatically without launching this dialog box.
This system parameter makes it possible to create a work order from Call Center with a minimum effort..
If the value is TRUE – The Handover Work Order dialog box is shown.
If the value is FALSE – Service Request will be created automatically without launching this dialog box.
This system parameter makes it possible to create a work order from Call Center with a minimum effort..
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