We are having issued with Microsoft New Outlook - when there is more than one attachment in an email and the user want to save them, the new Outlook automatically Zips the file when they save attachments. When a user then adds one of these attachments e.g. in PDF format to IFS, it cannot be viewed.
Is anyone else having this type of issue?
Best answer by Mathias Dahl
If I understand you correctly, you are saying that your users upload a zip file to IFS, correct? Then, if they view that document from IFS, a Zip file will be downloaded, and it should open and the user would need to open the PDF inside it. If they want the PDF to open directly, they need to extract it from the Zip before they upload it to IFS.
+32If I understand you correctly, you are saying that your users upload a zip file to IFS, correct? Then, if they view that document from IFS, a Zip file will be downloaded, and it should open and the user would need to open the PDF inside it. If they want the PDF to open directly, they need to extract it from the Zip before they upload it to IFS.
Mathias,
Absolutely - but this automatic zip of Email attachments is an enforced process with new Outlook. It means that we have to train the users to unzip - extract all of the documents - one more step!
I wondered if anyone had been able to turn this Microsoft function off - other than revert to classic Outlook.
It is so annoying and people are adding zipped receipts as they can drag and drop from the folder - they cannot then be viewed and have to be readded - we had a 19 line expense that the user had to re-add all receipts after we worked out what had happened.
Tearing my hair out - as we have about 200 users on Expenses and another 800 joining on the 1 Feb!
+32Hi,
Thanks for the update. I cannot think of an easy way to solve the problem. Probably the new Outlook client is really a web application in disguise and it's a common approach among web applications to zip files that you download, especially when the user downloads multiple files in one go. It sounds like they do it also for single files where it's strictly not needed, but perhaps they do it to be consistent.
At any rate, I see your challenge but it's not easy to solve this if you cannot find a way to turn "the zipping" off. Something can be built, of course, that downloads the zipped files that were attached, unzips them, removes the uploaded files/documents and re-uploads what's in the zip. It's probably a quit big development effort though and it's probably not something IFS will do, at least not in the short term. People have asked if the IFS Office Add-In will support the new Outlook client. We have no plans to do that, but it might happen at some point. Then the problem might go away since there will be a direct integration between Outlook and IFS and I hope we can then upload the individual files.
For now, I'm afraid you simply need to train your users to drag and drop the files to a folder in Windows, then unpack that, then drag and drop the unzipped files into IFS. It's more work, for sure, but perhaps not too bad after you have done it a few times. To optimize the flow, one can actually drop a file on top of a script (cmd file) and have it unzip the files into some decided folder. It might save a few clicks...
I wish I had better options for you, but I don't.
Good luck!
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