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IFS Apps 9 - Mobile apps Notify Me and Incident Reporter not working with Android v13 (1st April)

  • May 22, 2023
  • 4 replies
  • 169 views
B
Sidekick (Customer)
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We are unable to use IFS Notify Me 9 and Incident Reporter 9 on newer Samsung (Android) devices since the last google play system update on the 1st April 23.

We offer up our own touch apps server, so existing users are unaffected but any new ones are not able to use the mobile apps.

Does anyone know what happened here? Is there play to backdate the support for these apps?

I read the master article, and it seems that there can be some lag in updates but I dont want to lose the functionality altogether.

Best answer by James Ashmore

Hi,

We are aware of the issue and working to correct this if possible. Google have changed the rules as you reference and we are adapting to them.

In the mean time, if you need to install the apps on a new device then please contact support and we can supply you with the apk files to sideload.

Cheers

James

    Asela Munasinghe

    4 replies

    James Ashmore
    Hero (Employee)
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    • James Ashmore
    • Hero (Employee)
    • Answer
    • May 23, 2023

    Hi,

    We are aware of the issue and working to correct this if possible. Google have changed the rules as you reference and we are adapting to them.

    In the mean time, if you need to install the apps on a new device then please contact support and we can supply you with the apk files to sideload.

    Cheers

    James

    B
    Sidekick (Customer)
    Forum|alt.badge.img+11
    • BLLBrucemo
    • Author
    • Sidekick (Customer)
    • May 24, 2023

    Thank you James 

    B
    Do Gooder (Partner)
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    • Bhark
    • Do Gooder (Partner)
    • July 20, 2023

    Hi,

     

    I am looking for apk files to install on the device.

    Details:

    Scan it 8 & 9

    Android version 10 

    Zebra scanner - Model - TRG-TC2Y-SNP1

    Can you share link to download APK files?

     

    Regards,

    Bharathi

    James Ashmore
    Hero (Employee)
    Forum|alt.badge.img+16
    • James Ashmore
    • Hero (Employee)
    • July 25, 2023

    Please contact support who can supply you with the APK files. There is no link to share directly

    Cheers

    James

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