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Question

How PSO is affected, when Incomplete/Cancel a work assignment done from mwo when multiple visits are available


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  • Sidekick (Employee)
  • 49 replies

 

Can you please explain how incompleting/canceling the multiple visit assignment will impact PSO

Scenario 1:We have transferred work to the mobile via PSO, in a way that  creates multiple visits. Then from mobile start work. Then the mobile user needs to incomplete the work. Then the current visit will be incompleted and remaining will be cancelled.Did not create new work from mobile at incomplete.

Q1: Can you please explain how this remaining work should be re-planned from PSO?

 

2 replies

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  • Author
  • Sidekick (Employee)
  • 49 replies
  • May 19, 2022

Scenario 2: We have transferred work to the mobile via PSO, in a way that  creates multiple visits. Then from mobile start work. Then the mobile user needs to incomplete the work. Then the current visit will be incompleted and remaining will be cancelled. Creates new work from mobile at incomplete.

 

Q2: Why we see different information in scheduling information and in work assignments?

Q3:How Incomplete/ cancel from mobile can affect PSO scheduling.?


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  • Author
  • Sidekick (Employee)
  • 49 replies
  • May 19, 2022

Different information (Allocated Start and end /Duration) shown in work assignments and scheduling 


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