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Question

How back deliver Customer owned material to client.


ascheeka12
Sidekick (Customer)
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Hello Support Team,

 

is it possible to deliver “Customer owned”  material to back its client. ? we are using IFS9. 

 

 

 

Regards,

 

This topic has been closed for comments

Praveen Wijetunge
Sidekick (Former Employee)
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Hi,

I assume this is for a repair part,

You could receive the repair component both as Company Owned and customer owned. Once the repair process is finished it could be delivered back to the customer.

You could follow a flow similar to below:

 

1) Create a new Purchased Inventory Part.

2) Create Supplier for Purchase Part.  Setup Ownership = Customer Owned.

3) In Prepare Work Order, create a new Work Order.

4) In CO Information tab, setup a Customer.

5) In Materials tab, create a line for the Purchased Inventory Part and Ownership = Customer Owned and specify Owner. 

6) RMB -> Create Purchase Requisition Line.

 


Vimukthi Mahakumbura
Superhero (Customer)
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ascheeka12 wrote:

Hello Support Team,

 

is it possible to deliver “Customer owned”  material to back its client. ? we are using IFS9. 

 

 

 

Regards,

 

Hi @ascheeka12 ,

Yes this is of course possible.

You might have the part in inventory as Ownership = Customer Owned with a value for owner already.

Then create the CO as usual and in CO line select Ownership to Customer Owned and proceed. This should work.

Also, for references you can also mention the customer in supplier record (if you received from this supplier)

Let us know if your situation is complex than this. 

Thanks. 


ascheeka12
Sidekick (Customer)
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  • Sidekick (Customer)
  • June 10, 2021

HI @Vimukthi Mahakumbura , thanks for the update but in customer order reservation is not allowing for “customer owned” material which available into inventory stock.

 

 

Regards,

 


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