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Question

CRM Panel not pulling the attachment into the Business Mails.

E
Do Gooder (Employee)
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Hello,

 

This happens with 2 different customers in different versions (23.1.10 and 23.2.3). 

The CRM Panel has been installed correctly, the doc class has been defined for the docs and the Default Settings have been entered correctly: 

  • DOC_CLASS - populated
  • SKIP_ATTACHMENTS - false

But the attachments from the email are not populating into IFS Business Mails as an attachment. 

Does anyone know how to fix this, or is it an issue with the versions?

 

Kind regards,

 

Eric

2 replies

M
Hero (Employee)
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  • Masheesh
  • Hero (Employee)
  • 50 replies
  • April 19, 2024

HI @eric.vives ,

Good to have some screen shots and more info on this.

Similar issues raised in 

can you check the reply and answer those?

 

Best regards,

Masheesh

E
Do Gooder (Employee)
Forum|alt.badge.img+5
  • eric.vives
  • Author
  • Do Gooder (Employee)
  • 15 replies
  • April 22, 2024

Hello Masheesh, I’ve responded there as it’s a bigger thread. Kind regards, Eric

 

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