ETM Event Builder

Hi Manish

We created an event builder ETM channel - here are the values you need: 

Event Type - This is what type of Event the event builder is to be used in conjunction with. 

The options available are as follows:

• 1 - Incident
• 2 - Problem
• 3 - Incident and Problem
• 4 - Change
• 5 - Service Request
• 9 - Change and Request
• 10 - Order

and 

Usage - This is for what the event builder will be used for. 

The options available are as follows: 

• 0 - Assignment Only
• 1 - Logging Only
• 2 - Assignment and Logging

Below is the RAW code from our event builder channel - hopefully can be of some help as well :) 

{
  "targetResource" : "eventBuilder",
  "targetClass" : null,
  "mapping" : [ {
    "field" : "break",
    "searches" : [ ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "!inbound[\"Matches at\"];",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  }, {
    "field" : "self",
    "searches" : [ {
      "criteria" : [ {
        "field" : "item",
        "value" : null,
        "csvLookup" : null,
        "match" : null,
        "searches" : [ {
          "criteria" : [ {
            "field" : "shortCode",
            "value" : "inbound[\"Item\"].toUpperCase();\t",
            "csvLookup" : null,
            "match" : null,
            "searches" : [ ],
            "defaultValue" : {
              "shortCode" : null,
              "csgShortCode" : null
            },
            "noValueOrExactMatchResponse" : "USENULL"
          } ],
          "ignore" : null,
          "errorIfSearchFails" : false,
          "useCache" : true,
          "skipAssystValidation" : false
        } ],
        "defaultValue" : {
          "shortCode" : null,
          "csgShortCode" : null
        },
        "noValueOrExactMatchResponse" : "USENULL"
      }, {
        "field" : "category",
        "value" : null,
        "csvLookup" : null,
        "match" : null,
        "searches" : [ {
          "criteria" : [ {
            "field" : "shortCode",
            "value" : "inbound[\"Category\"].toUpperCase();",
            "csvLookup" : null,
            "match" : null,
            "searches" : [ ],
            "defaultValue" : {
              "shortCode" : null,
              "csgShortCode" : null
            },
            "noValueOrExactMatchResponse" : "USENULL"
          } ],
          "ignore" : null,
          "errorIfSearchFails" : false,
          "useCache" : true,
          "skipAssystValidation" : false
        } ],
        "defaultValue" : {
          "shortCode" : null,
          "csgShortCode" : null
        },
        "noValueOrExactMatchResponse" : "USENULL"
      } ],
      "ignore" : null,
      "errorIfSearchFails" : false,
      "useCache" : true,
      "skipAssystValidation" : false
    } ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  }, {
    "field" : "eventBuilderType",
    "searches" : [ ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "inbound[\"Matches at\"];",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  }, {
    "field" : "item",
    "searches" : [ {
      "criteria" : [ {
        "field" : "shortCode",
        "value" : "inbound[\"Item\"].toUpperCase();",
        "csvLookup" : null,
        "match" : null,
        "searches" : [ ],
        "defaultValue" : {
          "shortCode" : null,
          "csgShortCode" : null
        },
        "noValueOrExactMatchResponse" : "USENULL"
      } ],
      "ignore" : null,
      "errorIfSearchFails" : false,
      "useCache" : true,
      "skipAssystValidation" : false
    }, {
      "criteria" : [ {
        "field" : "name",
        "value" : "inbound[\"Item\"].toUpperCase();\t",
        "csvLookup" : null,
        "match" : null,
        "searches" : [ ],
        "defaultValue" : {
          "shortCode" : null,
          "csgShortCode" : null
        },
        "noValueOrExactMatchResponse" : "USENULL"
      } ],
      "ignore" : null,
      "errorIfSearchFails" : false,
      "useCache" : true,
      "skipAssystValidation" : false
    } ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  }, {
    "field" : "eventType",
    "searches" : [ ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "inbound[\"Event Type\"];",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  }, {
    "field" : "category",
    "searches" : [ {
      "criteria" : [ {
        "field" : "shortCode",
        "value" : "inbound[\"Category\"].toUpperCase();",
        "csvLookup" : null,
        "match" : null,
        "searches" : [ ],
        "defaultValue" : {
          "shortCode" : null,
          "csgShortCode" : null
        },
        "noValueOrExactMatchResponse" : "USENULL"
      } ],
      "ignore" : null,
      "errorIfSearchFails" : false,
      "useCache" : true,
      "skipAssystValidation" : false
    } ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  }, {
    "field" : "usage",
    "searches" : [ ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "inbound['Usage'];",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  }, {
    "field" : "seriousness",
    "searches" : [ {
      "criteria" : [ {
        "field" : "shortCode",
        "value" : "inbound[\"Impact\"].toUpperCase();",
        "csvLookup" : null,
        "match" : null,
        "searches" : [ ],
        "defaultValue" : {
          "shortCode" : null,
          "csgShortCode" : null
        },
        "noValueOrExactMatchResponse" : "USENULL"
      } ],
      "ignore" : null,
      "errorIfSearchFails" : false,
      "useCache" : true,
      "skipAssystValidation" : false
    } ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  }, {
    "field" : "priority",
    "searches" : [ {
      "criteria" : [ {
        "field" : "shortCode",
        "value" : "inbound[\"Urgency\"].toUpperCase();",
        "csvLookup" : null,
        "match" : null,
        "searches" : [ ],
        "defaultValue" : {
          "shortCode" : null,
          "csgShortCode" : null
        },
        "noValueOrExactMatchResponse" : "USENULL"
      } ],
      "ignore" : null,
      "errorIfSearchFails" : false,
      "useCache" : true,
      "skipAssystValidation" : false
    } ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  }, {
    "field" : "sla",
    "searches" : [ {
      "criteria" : [ {
        "field" : "shortCode",
        "value" : "inbound[\"SLA\"].toUpperCase();",
        "csvLookup" : null,
        "match" : null,
        "searches" : [ ],
        "defaultValue" : {
          "shortCode" : null,
          "csgShortCode" : null
        },
        "noValueOrExactMatchResponse" : "USENULL"
      } ],
      "ignore" : null,
      "errorIfSearchFails" : false,
      "useCache" : true,
      "skipAssystValidation" : false
    } ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  }, {
    "field" : "callbackReqd",
    "searches" : [ ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "true;",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  }, {
    "field" : "suggestedActions",
    "searches" : [ ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "inbound[\"Suggested Actions\"];",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  }, {
    "field" : "process",
    "searches" : [ {
      "criteria" : [ {
        "field" : "shortCode",
        "value" : "inbound['Process'].toUpperCase();",
        "csvLookup" : null,
        "match" : null,
        "searches" : [ ],
        "defaultValue" : {
          "shortCode" : null,
          "csgShortCode" : null
        },
        "noValueOrExactMatchResponse" : "USENULL"
      } ],
      "ignore" : null,
      "errorIfSearchFails" : false,
      "useCache" : true,
      "skipAssystValidation" : false
    } ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  }, {
    "field" : "startProcess",
    "searches" : [ ],
    "defaultValue" : {
      "shortCode" : null,
      "csgShortCode" : null
    },
    "searchReturnFields" : [ ],
    "searchReturnCollection" : false,
    "value" : "inbound['Start Process'];",
    "maxStringLength" : null,
    "csvLookup" : null,
    "match" : null,
    "customFieldType" : null,
    "noValueOrExactMatchResponse" : "USENULL",
    "cacheOptions" : [ ],
    "trackNoMatches" : false
  } ],
  "entityFields" : null,
  "pre" : { },
  "cacheOptions" : [ ],
  "notes" : null
}

The import file is an xlsx file - with columns in the following order (from left to right) 

Matches Event Item Level

Item

CSG

Event Type

Category

Useage

Impact

Urgency

SLA

Call Back Required

Process

Start Process

Suggested Actions

Hope this helps 

Kev