Hi everyone,
I am setting a datamapper in AssystETM to create an event based on the import of a mail.
I set the datamapper and I can create the event without particular problems with the “standard” values of an event (affected user, mail, item, etc.).
Now, I would like to also track the To and CC fields of the mail I’m importing; the final result I wish to achieve is to have all these fields and to be able to insert them in an action template that I can use, for example, with a mail to customer action.
For that scope, i will need to create at least 3 substitution keywords to be used (one for the To filed, one for Cc and one that combines them).
I was already able to create a variable in my datamapper to extract the required fields, but now I am struggling creating the keywords.
I started creating a variable in my datamapper, but I can’t find any information regarding using datamapper variables as substitution keyword. Do you know if that is possible?
I’d like to use variables if I am capable, but if it’s not possibile, I can use other field marked as strings without problems; I thought that for my needs the User1 Field Char 1-3 are the best options, but I can’t find any useful looking at the Assyst Javadocs to implement these fields, when I try the variables are always not valorized.
I try with
$new.event.user1_field_char1
$new.event.user1_field_char1.name
$new.event.user1_field_char1.content
but without any success.
Could you help me understand what is the correct notation for that?
Many thanks in advance!
