Is it possible to pass data into a form in Self-Service Portal by the use of QR codes?

Rather than using Self Service Portal could you simply create a QR code that did a post to the Assyst API to create an event? You need some way to collect the user name in the process but by using a POST to the API you could avoid form filling all together. 

Hi,

Thanks for the suggestion. While I see the potential benefits of avoiding form filling altogether, there are a few considerations that make this approach less suitable to address the needs of our users.

We work with hospitals, and most of the equipment that could benefit from such labeling is mobile in nature (hospital beds, mobile workstations, pagers, etc.). For effective case resolution, certain details must be provided, such as the current location, a ward phone number (or other verified contact information), and additional contact users who might serve as substitute points of contact (if shift workers), etc. These details are crucial for resolving issues efficiently, and they can't be fully automated.

The issue I’m researching is whether it is possible to have similar equipment labeled with unique labels containing the item ID and the appropriate form for that piece of equipment in such a way to allow for a partially filled form to be presented to users.

This approach aims to address the barrier of entry by removing the need to spend time searching the self-service portal for the correct offering or manually entering unwieldy affected item names. The goal is to increase tickets logged using the official channels (Assyst) (as opposed to side channels such as Teams messages), reduce unreported incidents, and reduce (least not increase) the workload on hospital staff.

At the moment, in this question thread, I’m solely trying to determine if the self-service portal supports passing data into an offering, and if so, to what degree and how.

Thanks again for your input! I really appreciate your thoughts on this .

Regards, 

Richard