We currently use our test environment for training our new service desk staff on IFS assyst, however, we currently do not update any knowledge procedures in test so when they are doing the testing with the new analysts the new analysts are seeing outdated information. It seems like a lot of resource time to update KP’s in test and then production to ensure the environments are in alignment so they can be utilized for training new hires.
Have you ran into this before? What do other clients do in this scenario? What do you do internally for IFS to maintain the test environment?
We are making changes non-stop the KP’s (we have two full time resources who focus on knowledge management) so to maintain KP’s in both environments would be impossible.
