This is about customer return of goods in a multisite order flow between two different companies.
My customer is on IFS Application 10 Upd.11.
The starting point is: A Customer Order is created with customer EXT in Company A and site A with direct delivery to the customer EXT from Company B and site B.
The customer order is fully delivered and invoiced, both to the customer EXT and the internal customer A. The delivery of the customer order line from company B on site B is delivered in two different shipments and handling units. This means, there are two different DIRDEL messages sent to the connected purchase order on company A (site A) and results in two different purchase order receipts for the purchase order line.
The next step is to create an RMA from the Customer Order on Company A and site A. All quantity on the order line shall be returned.
In the RMA created on site A, the returning supplier will be company B, and the returning site will be Site B. When releasing the RMA, the second RMA is created for receiving the goods on site B. So far so good.
When receiving the goods according to direct delivery, the first handling unit is selected and reported as received. No issue with this one.
However, when trying to receive the last handling unit with the last quantity, IFS gives an error message that says the quantity is not correct. It not possible to receive the last handling unit. I am not able to find any workaround to complete the RMA and receive the last quantity into stock.
Approve for credit and create credit invoice worked very well for both orders.
Please advice.