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Impossible to print customer invoice

  • September 19, 2024
  • 5 replies
  • 163 views
A
Sidekick (Partner)
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Hello, 

 

I face a problem about printing customer invoices.

 

When I click the share button, I cannot find the print value in order to print the invoice and to post it.

 

Am I missing any setup ?

 

Best regards,

Best answer by PRODQ

Do you have permissions to print invoice?  Are there definitely lines on the invoices?

5 replies

A
Sidekick (Partner)
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  • Abdessamad
  • Author
  • Sidekick (Partner)
  • September 19, 2024

I forgot to add to screenshot.

 

Here is attached to my message the screenshot

1 Attachments
PRODQ
Superhero (Customer)
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  • PRODQ
  • Superhero (Customer)
  • Answer
  • September 19, 2024

Do you have permissions to print invoice?  Are there definitely lines on the invoices?

Linda
P
A
Sidekick (Partner)
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  • Abdessamad
  • Author
  • Sidekick (Partner)
  • September 20, 2024

Hello Linda,

 

Thank you for your help.

 

It was indeed a permission sets problem.

 

Best regards

PRODQ
T
Do Gooder (Customer)
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  • tparrett
  • Do Gooder (Customer)
  • October 25, 2024

where can I find the permission section to see the “Print Invoice” button in AR?

P
Hero (Employee)
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  • PIreland
  • Hero (Employee)
  • March 13, 2025

​@Abdessamad 

I’m having the exact same problem.  Can you give us specifics as to what the permission set problem was?

​@tparrett , did you get your issue resolved?  How was that done?

Thank you

Patrick

Patrick
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