Hello Everyone;
I am working with a client, and when they are brining in updated customer schedules via EDI, backorder lines are being cancelled. The Customer Schedule Agreement was initially set to “Ignore in reconcile” for the Plan Backorder Option. It was updated to “Include in reconcile”, but the lines are still being cancelled. This is happening regardless of if there is a quantity change in the back ordered lines.
Any notion of why this would occur?
The client has a significant number of back ordered lines, and a very significant volume of schedules, such that any type of manual review is not practical.
Thanks in advance!
