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Future Email/SMS Notification - FSM6

  • December 30, 2024
  • 2 replies
  • 40 views

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  • Sidekick (Customer)
  • 23 replies

How could a notification be configured to be scheduled at a point in the future?

 

We have a requirement to send certain notifications after an ‘age’ threshold has been surpassed.

 

This frequently requires a non-standard table or view (one not included in the baseline notification function) and would need to run after a date comparison determines that an item has exceeded an age based on a date stored in the table, and the current server time? - This seems to present a challenge as no server fields have changed

 

Has anyone successfully used non-standard tables for notification triggers?

 

How have you been able to handle the notifications which need to be sent in the future? 

2 replies

STRGoedhart
Do Gooder (Customer)
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  • Do Gooder (Customer)
  • 12 replies
  • December 31, 2024

Good Afternoon,

 

We have several scenarios in place that operate like that. 

One example is RMA Aging - on 14/30/60 days notify request contacts that there are still pending returns.

 

We accomplished this with Scheduled Processes

  • scheduled process executes on set interval
    • hierarchy select to find aging records (could be supported by a custom view)
    • insert event or update record.
  • Business Rule to process notification. 
    • on inserted event // updated record: trigger notification. 

 

hope this helps.

-Rudy

 

 


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  • Do Gooder (Partner)
  • 36 replies
  • January 1, 2025

Building upon the previous answers, you can possibly utilize the Service Monitor Engine (SME) to trigger some action after some time has passed (Eg: After 10mins/hours).

 

You can go through the answers of the following post

 

https://community.ifs.com/service-touch-apps-mwo-mro-43/escalations-base-previous-escalation-status-3730


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