FSM Webclient issue: A125: No license information was found for the user

Hi Matheus,

can you please check inside the database if there is a license type assigned on the person-table for the person_id ADMIN? Please also check the Server Log, if there is anything else logged besides that error.

Best regards
Roman

I had a license error when accessing the client, I applied a license that was sent to me and I was left without access to the environment.

I found the person_id table but how do I check if there is a license assigned to the user?

There is a column called metrix_license_type and this should not be NULL. e.g. STUDIO to have access to the Administration menu is required.

You can also check mx_t-table, if this has tokens for the ADMIN person_id. If yes, you could also try to delete those rows. Make sure to recycle the application pool afterwards.

Best regards
Roman

Hi @roklde , I don't have the metrix_license_type column in the person_id table 

/****** Script for SelectTopNRows command from SSMS  ******/
SELECT TOP (1000) [T_PRIMARY_KEY]
      ,[T_CONTROL_PRIMARY_KEY]
      ,[T_TRANSACTION_TYPE]
      ,[T_RECORD_STATUS]
      ,[T_INTERFACE_ERRORS]
      ,[T_MODIFIED_BY]
      ,[T_MODIFIED_DTTM]
      ,[T_CREATED_BY]
      ,[T_CREATED_DTTM]
      ,[ACCESS_GROUP]
      ,[ALT_APPROVER]
      ,[ALT_EMAIL_ADDRESS]
      ,[ALT_PAGER]
      ,[ALT_PAGER_ID_NUM]
      ,[ALT_PAGER_TYPE]
      ,[APPROVAL_LIMIT]
      ,[APPROVAL_STRENGTH]
      ,[APPROVER]
      ,[CALENDAR_ID]
      ,[CORPORATE_CURRENCY]
      ,[CREATED_BY]
      ,[CREATED_DTTM]
      ,[CURRENCY]
      ,[DAILY_CAPACITY]
      ,[DATE_OF_BIRTH]
      ,[DFLT_CONTR_PST_GRP]
      ,[DFLT_REQ_PST_GRP]
      ,[DISPATCHABLE]
      ,[EMAIL_ADDRESS]
      ,[EMPLOYEE]
      ,[EXTENSION]
      ,[EXTERNAL_REFERENCE]
      ,[FAX]
      ,[FIRST_NAME]
      ,[GENDER]
      ,[GEOCODE_ID]
      ,[GEOCODE_LAT]
      ,[GEOCODE_LONG]
      ,[GL_ACCT_COGS]
      ,[GL_ACCT_REVENUE]
      ,[HOME_PHONE]
      ,[IMAGE_ID]
      ,[INITIAL_LOBBY_ID]
      ,[INITIAL_SCREEN]
      ,[JOB_TITLE]
      ,[LABOR_COST_CLS]
      ,[LABOR_MULTIPLIER]
      ,[LABOR_RATE_CODE]
      ,[LABOR_SCHED_CODE]
      ,[LAST_LOGGED_IN]
      ,[LAST_LOGGED_OUT]
      ,[LAST_NAME]
      ,[LOCALE_CODE]
      ,[LOCKED_DTTM]
      ,[LOCATION_AS_OF]
      ,[LOGGED_ON]
      ,[MAX_TRAVEL_DUR_MIN]
      ,[METRIX_USER_TYPE]
      ,[MIDDLE_NAME]
      ,[MOBILE_PHONE]
      ,[MOBILE_USER]
      ,[MODIFIED_BY]
      ,[MODIFIED_DTTM]
      ,[NACL]
      ,[NAME_USED]
      ,[NOTE]
      ,[NUM_FAILED_ACCESS]
      ,[ORG_SVC_GRP_A]
      ,[ORG_SVC_GRP_B]
      ,[ORG_SVC_GRP_C]
      ,[ORG_SVC_GRP_D]
      ,[ORG_SVC_GRP_E]
      ,[PAGER]
      ,[PAGER_ID_NUM]
      ,[PAGER_TYPE]
      ,[PASSWORD]
      ,[PASSWORD_CNGED_DT]
      ,[PASSWORD_EXPIRE_DT]
      ,[PERCENT_AVAILABLE]
      ,[PERSON_CATEGORY]
      ,[PERSON_CLASS]
      ,[PERSON_GROUP]
      ,[PERSON_ID]
      ,[PERSON_TYPE]
      ,[PHONE]
      ,[PHY_SVC_GRP_A]
      ,[PHY_SVC_GRP_B]
      ,[PHY_SVC_GRP_C]
      ,[PHY_SVC_GRP_D]
      ,[PHY_SVC_GRP_E]
      ,[SALUTATION]
      ,[SCH_COST_RATE]
      ,[SCH_CRS_RGN_FACTOR]
      ,[SCH_DRIVE_RATE]
      ,[SCH_OT_RATE]
      ,[SCH_SHIFT_UTILIZN]
      ,[SEARCH_NAME]
      ,[SHIP_VIA]
      ,[SOCIAL_SECURITY_NUMBER]
      ,[SSO_DOMAIN]
      ,[SSO_ENABLED]
      ,[SSO_USER_ID]
      ,[START_DT]
      ,[STATUS]
      ,[STOP_DT]
      ,[STRETCH]
      ,[SUPERVISOR_ID]
      ,[THREESIXTY_RESOURCE]
      ,[THREESIXTY_USER]
      ,[TRAVELS_WITH_RESOURCE_ID]
      ,[URL]
      ,[USER_DEF_DTTM1]
      ,[USER_DEF_DTTM2]
      ,[USER_DEF_DTTM3]
      ,[USER_DEF_DTTM4]
      ,[USER_DEF_DTTM5]
      ,[USER_DEF_NUM1]
      ,[USER_DEF_NUM2]
      ,[USER_DEF_NUM3]
      ,[USER_DEF_NUM4]
      ,[USER_DEF_NUM5]
      ,[USER_DEF1]
      ,[USER_DEF10]
      ,[USER_DEF11]
      ,[USER_DEF12]
      ,[USER_DEF13]
      ,[USER_DEF14]
      ,[USER_DEF15]
      ,[USER_DEF16]
      ,[USER_DEF17]
      ,[USER_DEF18]
      ,[USER_DEF19]
      ,[USER_DEF2]
      ,[USER_DEF20]
      ,[USER_DEF21]
      ,[USER_DEF22]
      ,[USER_DEF23]
      ,[USER_DEF24]
      ,[USER_DEF25]
      ,[USER_DEF3]
      ,[USER_DEF4]
      ,[USER_DEF5]
      ,[USER_DEF6]
      ,[USER_DEF7]
      ,[USER_DEF8]
      ,[USER_DEF9]
      ,[USER_NAME]
      ,[VOIP_USER_NAME]
      ,[WORK_NEEDS_APRV_AT]
      ,[WORK_STATUS]
      ,[WORK_STATUS_AS_OF]
  FROM [XXXX].[dbo].[T_PERSON]

and the ADMIN did not appear in the mx_t_01 table

@Matheus.Avancera sorry, my mistake - I meant METRIX_USER_TYPE.

Best regards
Roman

Thank you, it seems OK to me

Yes, it does. Did you try to use a different user, e.g. STUDIO? Same default password as ADMIN.

Best regards
Roman

I tried now, the same error appears

That’s really strange. At this stage, I’m not sure what is causing this. I suggest, that you open a support case. Please update this thread as soon as you receive a solution. Thanks!

Best regards
Roman

Thanks @roklde