+12Hi All,
I have a customer where 1 user is able to connect an Export license and the other is not. The license remains in status ‘Unconnected’ for the other user; When that user asks help from the other user they are immediatley able to get the connected export license in status ‘Approved’.
i have been looking into the cause of the issue bu having trouble to identify the issue. All Permission sets seem to be ok. What else could cause this behaviour?
Best Regards
Roel
Best answer by Timmermans Roel
Hi Margaret!
Thanks you for your answer. I checked those but those all seem to be in order. I was digging through some other data and finally found the issue. It was actually a simple issue; the user was not entered on the ‘Export Control Authorizations’. I was not aware of that window and using the keyword ‘License’ never made me aware that this window existed. But thank you for your eply! I appreciate the input.
Best Regards
Roel
+12Hi Margaret!
Thanks you for your answer. I checked those but those all seem to be in order. I was digging through some other data and finally found the issue. It was actually a simple issue; the user was not entered on the ‘Export Control Authorizations’. I was not aware of that window and using the keyword ‘License’ never made me aware that this window existed. But thank you for your eply! I appreciate the input.
Best Regards
Roel
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