Skip to main content
Solved

Request status "opened"


dadude
Sidekick (Employee)
Forum|alt.badge.img+8
  • Sidekick (Employee)
  • 50 replies

Hello community.

Could we know what the status “opened” in the Request means and how the status can be reached? In 23R1 we’re seeing the status, but somehow can’t see how to reach it.

T&R

Best answer by anmise

@dadude - we have now fixed this in 23R1 and beyond. Thanks for bringing this to our attention.

View original
Did this topic help you find an answer to your question?

4 replies

  • Superhero (Employee)
  • 1426 replies
  • April 20, 2023

Good catch - this should not be there. Are you seeing it in the drop down when you hover over the status, or anywhere else? I will raise a defect for this.


dadude
Sidekick (Employee)
Forum|alt.badge.img+8
  • Author
  • Sidekick (Employee)
  • 50 replies
  • April 21, 2023
anmise wrote:

Good catch - this should not be there. Are you seeing it in the drop down when you hover over the status, or anywhere else? I will raise a defect for this.

So far it’s only visible via hover over in the Request page. So far neither the customer nor me where checking it anywhere else.

I will inform the customer that this status shouldn’t be there.


  • Superhero (Employee)
  • 1426 replies
  • April 21, 2023
dadude wrote:
anmise wrote:

Good catch - this should not be there. Are you seeing it in the drop down when you hover over the status, or anywhere else? I will raise a defect for this.

So far it’s only visible via hover over in the Request page. So far neither the customer nor me where checking it anywhere else.

I will inform the customer that this status shouldn’t be there.

Thanks, it will be removed from 23R1 onwards.


  • Superhero (Employee)
  • 1426 replies
  • Answer
  • April 28, 2023

@dadude - we have now fixed this in 23R1 and beyond. Thanks for bringing this to our attention.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings