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Task is Read-only in FSM Mobile

  • September 1, 2022
  • 4 replies
  • 75 views

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  • Sidekick (Customer)
  • 48 replies

Hi All,

 

I have a requirement that technicians will allow to click on a button/link to preform some action. 
The button is located on the Task (DebriefOverview) mobile screen, but is read-only when no person is assigned. 


Any thoughts where I can configure these settings?

Regards,​

 

 

Best answer by Shneor Cheshin

Hey @drooij 

First a question - If the task has no person assigned to it, how is it available in mobile? As far as I know, usually a task would show in the mobile client only when a person is assigned to it.

Regarding your question - You can achieve this with a client script. Assign the script to your refresh screen event

 

Cheers!

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4 replies

Shneor Cheshin
Superhero (Employee)
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  • Superhero (Employee)
  • 1131 replies
  • Answer
  • September 1, 2022

Hey @drooij 

First a question - If the task has no person assigned to it, how is it available in mobile? As far as I know, usually a task would show in the mobile client only when a person is assigned to it.

Regarding your question - You can achieve this with a client script. Assign the script to your refresh screen event

 

Cheers!


Forum|alt.badge.img+9
  • Author
  • Sidekick (Customer)
  • 48 replies
  • September 5, 2022

Hi @Shneor Cheshin, Thank you for your response.

 

“If the task has no person assigned to it, how is it available in mobile?”

Yes, In baseline that’s true. But we added an extra filter and made some customizations.

“you can achieve this with a client scrip”
I added a ‘setControlEnabled’ function in the refresh script. unfortunately that doens’t do anything. 


StephanS
Hero (Partner)
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  • Hero (Partner)
  • 69 replies
  • September 5, 2022

Hi @drooij ,

If you sent the tasks to all devices (so no user means it's sent to everyone right?), be aware of performance!

On the other hand, if you made customization's, are those server side or mobile side? If those are mobile side it's hard to find an answer here as we can't look into the changes you did in the code.

If you just want to perform “any” action I would recommend not to use the baseline DebriefOverview for such a situation, but create you own screen where you perform that action. In that way you have full control instead of have to figure out the DebriefOverview features/behaviour, as that's a partly hard coded screen to my knowledge.

Cheers,
Stephan


Shneor Cheshin
Superhero (Employee)
Forum|alt.badge.img+28
  • Superhero (Employee)
  • 1131 replies
  • September 5, 2022

@drooij 

Please share your configurations and script. Then we might further assist.

  • How is the button configured?
  • Screen configurations?
  • Script?

 

Cheers!


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