We have requirement to fetch all Open Events for a particular Assigned User.
We have created an ETM channel but it is always giving empty list.
Solved
ETM - Fetch Open Events based on Assigned User
Best answer by SGrant89
Hi Manish,
When searching for events, the minimum criteria required are Event Type and Event Status. If any of these are missing, then the search will return 0 results.
Above is an example variable assyst search which will return a list of open Incidents which are currently assigned to the provided user. In your datamapper, you could set up multiple searches for different event types. The possible values for Event Type (Taken from the assystREST resource schema) are:
<xs:simpleType name="eventTypesEnum">
<xs:restriction base="xs:string">
<xs:enumeration value="INCIDENT"/>
<xs:enumeration value="CHANGE"/>
<xs:enumeration value="PROBLEM"/>
<xs:enumeration value="NORMALTASK"/>
<xs:enumeration value="DECISIONTASK"/>
<xs:enumeration value="AUTHORISATIONTASK"/>
<xs:enumeration value="SERVICEREQUEST"/>
<xs:enumeration value="ORDER"/>
</xs:restriction>
</xs:simpleType>Kind regards,
Stephen
+6Hi Manish,
When searching for events, the minimum criteria required are Event Type and Event Status. If any of these are missing, then the search will return 0 results.
Above is an example variable assyst search which will return a list of open Incidents which are currently assigned to the provided user. In your datamapper, you could set up multiple searches for different event types. The possible values for Event Type (Taken from the assystREST resource schema) are:
<xs:simpleType name="eventTypesEnum">
<xs:restriction base="xs:string">
<xs:enumeration value="INCIDENT"/>
<xs:enumeration value="CHANGE"/>
<xs:enumeration value="PROBLEM"/>
<xs:enumeration value="NORMALTASK"/>
<xs:enumeration value="DECISIONTASK"/>
<xs:enumeration value="AUTHORISATIONTASK"/>
<xs:enumeration value="SERVICEREQUEST"/>
<xs:enumeration value="ORDER"/>
</xs:restriction>
</xs:simpleType>Kind regards,
Stephen
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