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Question

Attachments not shown time to time


Asela Munasinghe
Superhero (Customer)
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Some of our users get this problem (not always) where attachments in the CO or PO are not shown. 

 

Circled in blue below. 

 

I tried things such as clearing the 2.0 folder, etc. But this user gets the issue time to time. 

 

Do you know why? 

This topic has been closed for comments

2 replies

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  • Superhero (Employee)
  • 169 replies
  • April 19, 2021

Hi EnzoFerrari

 

I think this could be a permission  issue. Can you check users with the issue in the access group or directly access given to the document for view/edit. You can check this by going to the document revision window query the relevant document and check the access tab. Hope this will help.

 

Regards,

Sahan


Asela Munasinghe
Superhero (Customer)
Forum|alt.badge.img+23
  • Author
  • Superhero (Customer)
  • 746 replies
  • April 19, 2021
sahan wrote:

Hi EnzoFerrari

 

I think this could be a permission  issue. Can you check users with the issue in the access group or directly access given to the document for view/edit. You can check this by going to the document revision window query the relevant document and check the access tab. Hope this will help.

 

Regards,

Sahan

 

I did Sahan, user is in the access group. The strangest thing is, after a while, the user gets to see the attachments. 


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