Skip to main content
Solved

The request's Repair Deadline is not updating when the SLA is updated in the Task.

  • November 30, 2020
  • 1 reply
  • 52 views
jbernardo
Hero (Partner)
Forum|alt.badge.img+13

FSM 5.7 - The request's Repair Deadline is not updating when the SLA is updated in the Task.
Attached example shows a task/request where the priority was changed, updating the SLA.

 

Best answer by Lee Pinchbeck

Hi @jbernardo,

There is no connection between these elements. You would need to write a client script to ripple the change through.

Kind regards,

Lee Pinchbeck

View original
Did this topic help you find an answer to your question?
This topic has been closed for comments

Lee Pinchbeck
Ultimate Hero
Forum|alt.badge.img+24

Hi @jbernardo,

There is no connection between these elements. You would need to write a client script to ripple the change through.

Kind regards,

Lee Pinchbeck

Currently reading: The Way of Kings - Brandon Sanderson
Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings