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Hi all,

 

At one of our customers we have a "sizing" / "scaling" issue when printing (.zpl) Labels on Zebra printers. In the Label Designer or a ZPL Viewer, the Label Size seems to be correct. However when we print the actual labels, the information which is printed on the Labels is much smaller. Please look at the attached pictures.

Although the picture is not perfect, the information on the actual printed label in real life is nearly not readable ( to small). And as you can see, the information printed is aligned to the upper left corner. While in the designer /or ZPL viewer, the information is nicely centered over the entire label.

 

Does anyone of you have an idea what can be the cause of this? Can this be a printer setting, or something in the layout design?

(Of course the actual label size is also 8 x 4 cm, as the label was designed. So we are not using the wrong label size.)

 

Thanks and best regards!

We had a similar issue that was related to the printer driver and/or printer setup.  For some reason a subset of our printers kept changing the paper size to be a smaller that it was and it was scaling the job to fit that, resulting in a tiny print.

Check the print drivers and the default paper size definition on the device itself (some may have the setup on the actual unit) and on any print server that is used in the process.

Nick

Hi,

How do you print the ZPL script? Is it through a RPL layout? If so then try saving the ZPL output to disk or mail and check the content of the ZPL script. Ideally only the place holders that you had in your ZPL to replace with the XML data should be replaced and other ZPL specific scripts should retain. If this is the case then it can be a setting in the Zebra printer properties.

Regards,

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