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We recently migrated from V9 to V11 Cloud and the Tax Codes per Tax Class setup doesn’t seem to work anymore for the sales quotations.

A specific example is: Company is in Netherlands,  customer in from Germany.

We expect to have the default tax code 000000S as per the below setup, but instead we have the VAT of Netherlands ( 21%):

 

 

Important mentions: the code that defaults is not set at Company Level, nor at site level, nor at sales article level, nor at customer level. We don’t understand where the default value is coming.

Is the Tax Codes per Tax Class setup no longer enough for sales quotation in V11?

It works for Customer Orders.

 

Thanks

Hi ​@ioana.ionescu ,

It’s difficult to guess what’s happening without an example and access to your basic data.

Do you have any configuration for tax code set in Customer/Address/Delivery Tax Information?

Also, what’s the configuration in Company/Tax Control/Customer Tax Code Validation?. 

Regards,

Pilar

Hello ,

 

Below some screenshots with what you have asked: 

 

 

 

 

 

 

 

 

 

The VAT code defaulting on Sales Quotation is C000021 VAT Collected 21%.

 

Thanks,

Ioana

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