Within Warehouse Tasks and Task Priorities, Help suggests twice that Warehouse Task Priority can come from the Task Source (assume the Customer Order) before the Default Priority from the Task Type is fetched.
“The priority of the warehouse task can be received from the different sources of warehouse tasks at the time of creation, dependent on such the varying importance of different customer order lines. It can also be set from the default priority value entered for every different type of task in the warehouse task type setup. Priority is an important component of all the business logic created around the information of the warehouse task, including needs for sorting rows according to priority order.”
And;
“Priority - The priority is a numerical value valid from 1 to 99999 where value 1 means the highest priority. The attribute is mandatory; a valid priority number must be entered for each task type. It should, however, be possible to enter the same priority value for all task types if so desired. The attribute value is designed to be used as a default for priority on the warehouse tasks if priority is not sent from the task source.
I cannot get Customer Order Priority influencing the Default Priority of the Warehouse Task generated at all. It always takes the Default Priority from the Warehouse Task Type, irrespective of CO priority being manually set or determined from the Customer or a Priority Rule.
Help seems a little misleading to suggest this can come from the “source priority”. We have a customer who wants to allocate tasks based on priority but I can’t get this triggering at all. Can anyone assist please?