System populates Sales Part Description with Customer Part No Description

Hi @GGS 

I checked this in Both Apss9 and Apps 10 core applications. As you said, the Description appears on the CO line is as same as the Customer’s Part Description. It seems like this is the standard functionality as I could not find a setting to change this.

Apps 10

Apps 9

Best Regards,
Tharaka.

@Dilan Senevirathne Thanks for checking. It is a bit odd though especially considering the field labels. If there was a need to have customer part description on CO line, the specific Customer Part Description field potentially could have been made available instead of forcing this behavior.

If anyone anyone else has further insight or the reasoning behind this behavior, I’d appreciate that.

Thanks!

Hi @GGS 

I had a quick discussion with the Product development team regarding this.
The primary purpose of this “Sales part cross reference” functionality is to facilitate inter site transactions where Demand site and Supply site involved Intern suppliers and Internal customers.  
So Sales Part and Customer part both have to be indicated.

And also when it comes to a Customer Order, the primary focus is to include customer’s information into the order. So at the development stage the priority had been given to the Customer’s part description. 

I hope this explanation will clear your doubts.

Best Regards,
Tharaka. 
 

Hello ,

Is this still valid for IFS cloud? I faced the same issue when working with a customer. Where do I change it so the customer’s description shows the correct description and not the customer’s.

Thanks and regards

Maycon

Hi ​@MCbra,

Yes, this is still valid for Cloud as well, and it is the system’s intended behavior. The Sales Part Description field represents the name or description corresponding to the sales part number. When a sales part cross reference is setup for this part, the customer’s part description will be displayed instead. The description is displayed in the customer’s language on the order if a translation for that language is entered in the sales part record. 

Thanks,

Vihan

Thanks ​@VihanW 

Hi ​@MCbra, ​@GGS & ​@Dilan Senevirathne 

I have raised a community post regarding this issue, requesting the product team to consider this suggestion in future releases, as many customers have stated the importance of this functionality. Please upvote and comment on the importance of having this functionality via below mentioned post to emphasize the demand for this suggestion to be implemented in the future.

System populates the Customer Part No. Description instead of the Sales Part Description in the Customer order | IFS Community

https://www.linkedin.com/in/vihan-weerapura-1a09a1165/

Thanks,

Vihan Weerapura