Sales Part Cross Reference Order for external client

Hi ​@MariuszKon ,

What’s the cross-referencing information are you referring to?.

Customer Part No and Customer Part Description?.

Where you don’t see this info?. In customer order line of MAG2 or in reports?

Is this info available in MAG1?

Regards,

Pilar

1. Trying to connect the flow between MAG-1 and MAG-2 for individual items to transfer the referencing information.

2. Contingencies that can cause the information to appear:

The stock part TEST linked to the sales part TEST is not the same as the customer part number, which is not allowed in the internal order flow.

3. Where do you not see this information? In the MAG2 customer order line or in reports?

Customer order

Hi ​@MariuszKon ,

I found an old solution explaining the reason of this behavior and R&D considered this as an enhancement request. You can try to create a new Idea in IFS Community to request this (Start New Topic → Idea). In case you cannot do it, please let me know and I’ll do it for you.

The background under this:

“The sales part cross reference is always made the connection with the internal customer (which is the ordering customer for an instance) making it possible to get the respective customer part no to the customer order line. Customer is expecting to have multiple customer part no records in the sales part cross reference to map with the different external customers being considered in Supply Site which is not possible in today's design.
This needs further keys to be introduced to the sales part cross reference view followed by code changes to fetch the specific customer part no's for direct delivery type customer order lines in the supply site.”

Regards,

Pilar

Hi ​@Pilar Franco - was something similar to this not released in 23R1 - Handling External Customer Part Description in Inter-site scenarios? Maybe this is separate to the Sales part cross reference, and requires manual entry on the order because of the exact issue you explained above..