We are a little stumped on how to return a unit to a supplier from the receipt location. We inspect and register the inspection result and add a return..
But we cannot get the unit to actually show as returned..
A post on the community mentioned Supplier Shipments but we can’t seem to find out how to initiate one of these.
Many thanks
Hi,
From IFS Cloud 22R2 the return to supplier is no longer handled through the Supplier Shipment, instead it is handled through the normal shipment.
The return you have registered should appear in the Available Lines for Shipments page and from there you can connect to a shipment and execute the delivery.
You can automate this flow as well and get different defaults. In the Supplier there is a new tab for delivery information back to supplier.
Here you can add your Shipment Type and other information. In the shipment type you can define the level of automation, do you want the shipment to be created automatically at inspection? Which steps in the shipment flow should be automated etc?
Hope this helps?
Best Regards
Fredrik
Hi
This is helpful. Thank you.
A quick follow up question on this. Do you also have an idea as to why you still have the ‘Supplier Shipment’ and ‘Supplier Shipment Lines’ pages in Cloud 22R2 version then?
Also, i saw that on the ‘Site’, we can still see the ‘Finalize Supplier Shipment Automatically’ option. Any idea why?
Thanks in advance.
Arunalu
Hi,
This is because the rental return flow is still using the Supplier Shipment. Our plan is to replace with the normal shipment for this flow as well in some future release. We didn’t manage to handle this in the same release due to time constraint and priority.
Best Regards
Fredrik
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
