Hi Everyone,
I have an issue: I have an active rental in progress. I wanted to create a replacement order, so I right-clicked on my line and selected “Create replacement order”.
I released it, reserved it, delivered it, etc.
I then went back to my rental follow-up, stopped the rental, and processed an equipment return on the original order. Up to that point, everything was fine.
However, when I look at both orders:
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the original order is still in “Delivered” (the status did not change), and
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the replacement order was automatically invoiced/closed (I can’t view the invoice details).
Should I understand that, logically, even if I processed a material return on the original order and ended the rental earlier than planned, I still need to invoice the original order? (it doesn’t seems logic)
The replacement order does have an end date further in the future, and yet it was invoiced and closed automatically — I don’t understand why.
What is the process for invoicing when a replacement order is created?
Thank you for your help.
Kind regards,
