Skip to main content
Question

Release the credit check

  • November 19, 2025
  • 1 reply
  • 24 views

Forum|alt.badge.img

This error occurred while releasing the blocked customer order through ‘Blocked Info’

How to resolve this?

1 reply

Nishadi
Sidekick (Employee)
Forum|alt.badge.img+4
  • Sidekick (Employee)
  • November 19, 2025

Hi ​@TntAnnmaS ,

It appears the issue is related to an active workflow: MIT_ExampleValidation, which is triggered when releasing a blocked customer order. You can verify this by temporarily disabling the workflow.

In workflows, if an event fires multiple times, the corresponding workflow event action will also execute multiple times with the same data. As a result, the BPA logic may interpret this as an infinite recursion scenario and raise an error.

To resolve this, the workflow may need to be adjusted to prevent multiple executions within a single transaction.