Promised Delivery Date on Customer Order Line

Hi ​@COVJAMIEB,

The promised Delivery Date is the date/time on which the goods are promised to be delivered to the customer's address. The promised delivery date/time is initially the same as the planned delivery date/time. This will not change if the planned delivery date/time is updated for a confirmed line, and an order confirmation has been printed or sent once with the latest changes. The date/time can be manually updated if the delivery time is changed because of unforeseen disturbances.

Please mention the product version and the Service Update (SU) you are currently working on.

Regards,

Nikila Dissanayake

​@Nikila Dis I understand how it should work, my issue is that it’s not working as I would expect or the help dictates.

Application service update: 24.2.2
 

Is this testing you are doing or Live?  If Live is it possible another user has amended the Promised Date manually?  

Linda

Hi Linda,

This was live and we were only dealing with the people who have access to the sales orders.

Cheers,

Jamie

Hi ​@COVJAMIEB - was the Order Confirmation printed?

If it’s not printed, the Promised Delivery Date will still update.  

As far as I’m aware, the Confirmed function that was released in 21XX or 22XX does not impact this.  

Hi ​@Arcfarazt confirmation was printed when the change was made. 

Hi ​@COVJAMIEB,

I tested with a customer order in a Core environment and it works as expected, and as you said.

Is your customer order connected to a purchase order or any other object (DOP Order, Shop Order...) that could be impacting in dates?

Regards,

Pilar

Out of curiosity, I tested this in two environments (25R2 Partner and a 25R1 internal environment).  I noticed two different behaviors.  One being the same as what you saw and the other being the same as my understanding (i.e. if the order confirmation is printed, the promised delivery date stays static).

From my brief testing, this appears to be based on the Customer Order Confirmation level set on the Site.  When it was ‘Order Level’,  the Promised Delivery Date remained static.  When it was ‘Line Level’, it modified if an upstream date was changed (i.e. Target Date).

Perhaps you can try something similar to see if you encounter the same results.  

To me, this seems sort of like a bug.  

Just for more information. I seen this when the setting was at line level and order level.

It seems to be due to the Capability being checked, we havent100% confirmed it yes, still running through an IFS case.

When the capability check is turned off, the promised date is not changed after first confirmation, however when capability check is on, the promise date is changed in all scenarios, regardless of confirmation or not.