POD failing to match

1. Identify the correct delivery line

   • Open the Customer Order → Deliveries / Delivery Lines and find which delivery line corresponds to what the customer’s POD shows (original line vs new replacement line).​

   • Confirm that this delivery line is not already fully matched and is still eligible for invoicing.

2. Re‑open the POD/manual match with the correct line

   • In the POD / Matching screen, make sure you are matching against the actual existing delivery line (after the line replacement), not the old deleted one.

   • Select exactly one delivery line in the “Matching Lines” or equivalent section, and tick the Match / select toggle on that line; the OK button only activates once a valid line is selected.​

3. Adjust quantity/amount if allowed

   • If customer POD quantity/amount differs from the delivery, adjust the match quantity/amount (if the screen allows) within your tolerance limits; out‑of‑tolerance can block the OK button.​

   • If mismatch is too big, you may need to credit and re‑invoice using a new, clean delivery that matches what the customer will accept.

4. If the process is logically broken by the deleted line

   • Consider creating a new corrective delivery (e.g. credit the wrong delivery, re‑deliver using a new CO line that matches the POD) so POD and delivery structures align; then perform POD match on this new delivery line.

   • Document the change for the customer so they can accept the new POD match and allow the invoice.

Hi TntAnnmaS

Thank you for the information.

In the first step, you mentioned opening Customer Order → Deliveries / Delivery Lines. Could you please clarify where I can find the Deliveries / Delivery Lines option? Is it accessed via a right-click menu or is it available as a tab?

• Page: Customer Order

  • Open Sales > Customer Orders > Customer Orders and query your order.

  • Use the Related or Actions menu to navigate to:

    • Deliver Customer Order Lines (page Deliver Customer Order Lines) to see delivery information per line.​

    • Or open Shipment pages (e.g. Shipments, then filter by your customer order) to see the created delivery/shipment lines.​

• Page: Deliver Customer Order Lines

  • Here you see each order line with its delivered quantity / shipment references; this is effectively the “delivery lines” view for matching against POD.​

I got an error message when attempted to do a manual match with the correct line.

ERROR:ORA-20110: ExtReceivingAdviceLine.NODLFORPOREF: Could not find any unconfirmed customer order delivery line for the customer part 29073481 and customer PO reference 2122241738 4 1.