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Over Shipment Tolerance - Customer Orders


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  • Sidekick (Customer)
  • 21 replies

Does an over tolerance exist for shipping customer orders where, for example, the order is for 10k but production made 10,100?  We want to ship the full 10,100 as the customer will take it, but are looking for an automated way to define the over shipment tolerance.

Thank you for your input!

Robin

Best answer by Harsha Siriwardhana

Hi ​@Krup, As far as I know, there is no option to add an over-delivery tolerance to a Customer Order. To deliver the additional quantity, you would need to increase the Sales Quantity. However, I have seen a few customers implement this feature as a customization.

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4 replies

Harsha Siriwardhana
Hero (Former Employee)
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Hi ​@Krup, As far as I know, there is no option to add an over-delivery tolerance to a Customer Order. To deliver the additional quantity, you would need to increase the Sales Quantity. However, I have seen a few customers implement this feature as a customization.


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  • Author
  • Sidekick (Customer)
  • 21 replies
  • February 5, 2025

Thank you, Harsha.  Can you provide any information on how the customization was implemented?  Was it on the shipping transaction?

Thanks!

Robin


Upasari
Do Gooder (Employee)
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  • Do Gooder (Employee)
  • 24 replies
  • February 5, 2025

Hi ​@Krup,

A functionality to address this requirement is currently in design. 


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  • Author
  • Sidekick (Customer)
  • 21 replies
  • February 6, 2025

@Upasari 

That is great news!  Thank you for the update.  

Robin


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