Customer Invoices with Errors

Explanation

This activity is used for manually creating vouchers that were not automatically created when invoices were printed, sent as invoice messages or when collective voucher is created for many invoices using the Create Collective Voucher in the Instant Invoice page. The reason a voucher is not created could be, for example, that the posting control is not correct. Once the error that prevented the voucher from being created is corrected in posting control or basic data, the vouchers can be manually created.

The activity also handles invoice messages sent with E-INVOICE media code that has send errors (i.e. invoices that were not sent to IFS/Connect). A send error occurs when IFS Cloud fails to send an invoice to a customer due to a validation error (e.g. when an invoice is sent with an attachment enclosed with a file extension that is not defined in EDM Basic/File Types tab, or due to technical errors (e.g. if the Extended Server was not working at the time the invoice was sent).

A customer invoice sent as an invoice message with the E-INVOICE media code can have both posting errors and send errors. The NOTIFY_SEND_E-INVOICE_FAILED event is used to notify users when an invoice sent with E-INVOICE media code has one or more send errors.

Use the Populate or Query function to view the invoices for which no voucher was created in connection with printing and to view customer invoices sent via E-INVOICE media code with send errors. The Posting Error option is enabled for invoices with posting errors. The Send Error option will be enabled for invoices with send errors and a description of the send error will be displayed in the Send Error Message field.

Prerequisites

In order to perform this activity,

• posting errors that prevented the creation of vouchers must be corrected in posting control or basic data, and
• send errors must be corrected by changing the relevant basic data or by contacting your system administrator.

System Effects

As a result of this activity, invoices are given their final identity and a voucher is created and transferred to the hold table in IFS/Accounting Rules. Customer invoices sent with E-INVOICE media code will be sent to IFS/Connect.