I have following scenario and would like to know any alternative solution that I can have.
Company Sites Internal Customer Internal Supplier
A AA IC-AA IS-AA
B BB IC-BB IS-BB
Customer IC-AA and IC-BB having 2 address IDs (DLVRY ; BILL) and DLVR set as delivery address and BILL set as document address. I can add customer’s own address ID only for 1 address ID.
When I create Purchase order in site BB for internal supplier IS-AA it create customer order for IC-BB in site AA. However, document address and delivery address get same value even I defined 2 different addresses in internal customer order.
Do we have any alternative solution to get the Delivery address and document address correctly.
Best Regards
Narmada
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We have Supplier (and Customer) records set up to represent ‘Company’ and that Supplier is set as “Invoicing Supplier” on the ‘Site’ Supplier record.
Does that help?
Hi @Narmada G,
You were on the right track. The correct mapping of address ids is done with the use of Customer’s Own Address Id, that must match with the Company’s Own Address id where the customer belongs as internal customer. You can find more detail in the Online Documentation under ‘Inter-Site Address Handling’.
This Customer Own Address Id, being an EAN location number, must be unique, so the error you are showing is raised because you are using the same number for two different customers.
Hope this helps!
Regards,
Pilar
Hi @Narmada G,
You were on the right track. The correct mapping of address ids is done with the use of Customer’s Own Address Id, that must match with the Company’s Own Address id where the customer belongs as internal customer. You can find more detail in the Online Documentation under ‘Inter-Site Address Handling’.
This Customer Own Address Id, being an EAN location number, must be unique, so the error you are showing is raised because you are using the same number for two different customers.
Hope this helps!
Regards,
Pilar
Hi @Pilar Franco,
Thankyou for the response. There is limitation when Inter site Customer having 2 different addresses for delivery and document. Even we set the default address separately, its pick the address connected with own address ID for both delivery and document address in customer order.
Hi @Narmada G,
Sorry for the delay in replying.
I did a quick test in a Core environment and found that, initially system is retrieving the same delivery address and document address, that are fetched from default delivery address and document address in site. But user can select the document address to be used in purchase order and then, internal customer order is created with the ones selected in purchase order.
Example:
Basic data
Default delivery address in site:
Addresses in Company with Company’s Own Address Id setup:
These two addresses used as default delivery address and default document address in internal customer, with the same Own Address Ids as the ones in Company:
Intercompany flow:
By default, when creating the internal purchase order, system is fetching the default delivery address and default document address in site as the delivery address and document address in purchase order. But they can be manually changed, if needed (or perhaps modified via a custom event to fetch the defaults from internal customer. Normally they can be configured in site and internal customer in the same way):
Once this is done, these addresses are the ones considered when sending the order:
