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Hi, 

I have following scenario and would like to know any alternative solution that I can have.

Company        Sites         Internal Customer      Internal Supplier

A                       AA              IC-AA                               IS-AA

B                       BB               IC-BB                               IS-BB

 

Customer IC-AA and IC-BB having 2 address IDs (DLVRY ; BILL) and DLVR set as delivery address and BILL set as document address. I can add customer’s own address ID only for 1 address ID. 

 

When I create Purchase order in site BB for internal supplier IS-AA it create customer order for IC-BB in site AA. However, document address and delivery address get same value even I defined 2 different addresses in internal customer order. 

Do we have any alternative solution to get the Delivery address and document address correctly.

 

Best Regards

Narmada

 

We have Supplier (and Customer) records set up to represent ‘Company’ and that Supplier is set as “Invoicing Supplier” on the ‘Site’ Supplier record.  

 

Does that help?

Hi ​@Narmada G,

You were on the right track. The correct mapping of address ids is done with the use of Customer’s Own Address Id, that must match with the Company’s Own Address id where the customer belongs as internal customer. You can find more detail in the Online Documentation under ‘Inter-Site Address Handling’.

This Customer Own Address Id, being an EAN location number, must be unique, so the error you are showing is raised because you are using the same number for two different customers.

Hope this helps!

Regards,

Pilar

Hi ​@Narmada G,

You were on the right track. The correct mapping of address ids is done with the use of Customer’s Own Address Id, that must match with the Company’s Own Address id where the customer belongs as internal customer. You can find more detail in the Online Documentation under ‘Inter-Site Address Handling’.

This Customer Own Address Id, being an EAN location number, must be unique, so the error you are showing is raised because you are using the same number for two different customers.

Hope this helps!

Regards,

Pilar

 

Hi ​@Pilar Franco,

Thankyou for the response. There is limitation when Inter site Customer having 2 different addresses for delivery and document. Even we set the default address separately, its pick the address connected with own address ID for both delivery and document address in customer order.

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